REGULATION AND LEGALIZATION
While not highlighted on the pages of www.gloriotticicli.com legal regulation website, the laws and regulations in force are invoked.
www.gloriotticicli.com is still at your disposal for any information and/or clarification.
The data and characteristics shown in the product sheets are taken from those published by the manufacturers. Gloriotticicli is not responsible for any errors and changes.
Features and photos may vary without notice.
The trademarks and names listed on the www.gloriotticicli.com belong to their rightful owners.
No full and/or partial reproduction of the material contained on the site is allowed. Offenders will be reported to the competent authorities.
Sales of products via the Internet are governed by Law Legislative Decree No 185 of 22/05/1999 regulating the subject matter of distance contracts, i.e. carried out outside commercial premises.
This legislation establishes the right of withdrawal, i.e. the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenses incurred.
This right is reserved exclusively for natural persons (consumers), so it cannot be exercised by legal persons and natural persons acting for purposes related to any professional activity carried out.
In order to exercise the right of withdrawal, it is necessary to send, within 10 working days from receipt of the goods, a communication in which the will to withdraw from the contract is expressed.
The only charges requested, non-refundable, are those of shipping the product.
The right of withdrawal lapses completely if the returned product is not intact, namely:
lack of the originalpackaging;
absence of integrating elements of the product
(accessories, screws, instruction manuals, etc.);
damage to the product for reasons other than transport.
PROCEDURE FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
In case you have made a purchase at our site and you want to withdraw from the purchase, you will have to follow this simple procedure:
To return the product, the Customer must use the section expressly dedicated to the purpose in his Personal Area. Upon login, simply enter the PURCHASED PRODUCTS section, select the product is click on "return of goods (RMA)", report in the appropriate text field that you want to use the "RIGHT OF WITHDRAWAL" and click on "create RMA coupon", then, after verification of the appropriateness of the request, you will receive an email with the indications for the shipment of the product.
Gloriotti Cicli will proceed, by bank transfer, to the refund relating to the cost of the goods shipped excluding shipping costs within 14 working days after the shipment of the goods by you and in any case not before receipt of the goods.
WARRANTIES (lack of conformity)
Pursuant to Legislative Decree No. 24 of 02-02-2002, gloriotticicli is responsible to the consumer for any lack of conformity existing at the time of delivery of the goods.
The lack of conformity can be found for:
internal transport damage not found on receipt;
The lack of conformity must be reported within 24 months after the date of purchase; the time limit within which the defect of the product must be communicated from the moment it has occurred is 2 months.
The warranty will apply to the product that has defects of conformity and /or malfunctions not found at the time of purchase, provided that the product itself is used correctly and with due diligence, that is, in compliance with its destination and what is provided for in any technical documentation, with compliance with the various operating rules indicated therein.
This guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product, any adaptations and /or mechanical adjustments not prescribed by the manufacturer etc...
In the event of a lack of conformity, the consumer is entitled to restore conformity of the goods by repair or replacement.
The warranty is personal and will therefore apply only to the original buyer, being reserved for direct customers and not for merchants and retailers.
Procedure for exercising the right to restore.
In case the product purchased at our site has some malfunction, to obtain the restoration of the consumer goods and make it compliant with the sales contract you will have to follow this simple procedure:
Within 24 months of receipt of the goods, send communication to gloriotticicli by filling in the appropriate return form or by e-mail at the address info@gloriotticicli. by telephone by contacting 02 9960175 indicating the defect of the product;
Wait for the Return Authorization Number (NAR) identifying the practice that will be sent to you by e-mail, to the e-mail address that you left us at the time of the order, within the next business day;
Prepare and send the carefully packed product to gloriotticicli. The use of the original packaging and the insertion of every accessory, instruction manuals and everything originally contained, will speed up the restoration of the lack of conformity;
Indicate on the packaging the Return Authorization Number (NAR) attributed by gloriotticicli.
Received and checked the returned product, it will restore the lack of conformity according to the agreements made and shipping without charge for the customer.
ATTENTION: Gloriotti Cicli accepts returns only in free port or in port assigned by our courier if previously agreed. In any case, packages burdened with cash on delivery will be rejected.